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Ulrika Westrup.

Ulrika Westrup

Universitetslektor, docent

Ulrika Westrup.

The Resilient Public Library: Understanding and Reflecting on Own Practice

Författare

  • Magnus Lindén
  • Catharina Isberg
  • Ulrika Westrup
  • Alina Lidén

Summary, in English

This article describes, discusses, and evaluates an educational program aimed at building resilience in public libraries. The program focuses on personal and organizational resilience and builds upon four themes: trust, stress and uncertainty, group identity, and character-strengths. Eighty-seven Swedish public library professionals participated in it. A mixed-method approach was used to study how the program supported employees in discussing and reflecting on resilience, as well as how they experienced what the program had given them in terms of knowledge and insights. Two main results are addressed; (i) the value of an educational program lies both in its power to make employees jointly discuss and reflect on their own roles and situations and in library-management using this information to change the organization, and (ii) staff gaining new insight and knowledge from the program experienced improvements in a number of outcomes related to the content of the program. Overall, this study implies that locally designed educational programs facilitate both personal and organizational resilience at public libraries

Avdelning/ar

  • Institutionen för psykologi
  • Institutionen för tjänstevetenskap

Publiceringsår

2023-10-16

Språk

Engelska

Publikation/Tidskrift/Serie

Journal of Librarianship and Information Science

Dokumenttyp

Artikel i tidskrift

Förlag

SAGE Publications

Ämne

  • Psychology
  • Information Studies

Aktiv

Epub

Projekt

  • Service Studies Management

ISBN/ISSN/Övrigt

  • ISSN: 1741-6477