The course consists of three parts. The first part introduces the historical development and evolutions of managing quality in organizational contexts. In the second part the students are introduced to key concepts, definitions, strategies, processes, tools, methods, and various managerial models for managing and maintaining quality. The third part covers assessment and measurement aspects of various organizational key processes and activities for managing and sustaining quality.

Some of the key elements which will be covered through the course are among others, definitions, principles, business models for strategic quality management, self-assessment method for diagnosing and improving quality.

More information:

• Syllabus 
• Reading list (available spring 2024)
• Link to preliminary schedule (available spring 2024)
• Next course start September 2 - October 1, 2024

How to apply:

Students at Service Management: 
Apply through LADOK at Studentportalen. Information about the application will be sent out to our students before Summer. 

Students in other Master programmes at the Faculty of Social Sciences:
You apply through the Swedish application site Antagning.se (link to website). Deadline April 15th 2024.
Log in using your LU student ID. First select Lund University in the drop-down menu and enter your LU login and password. You may be able to log in with your original ID from university admissions, but by proving you are a current student at LU you will avoid the application fee.

More information can be found at Graduate school at the Faculty of Social Sciences. The Third Term Handbook at Graduate school will be available as a pdf during spring 2024.
 

Incoming exchange students:
Find more information on how to apply as an exchange student, visit this webpage.

Other students:
Apply through antagning.se (link to website). Deadline for application April 15th 2024.