Speakers for 2020 (will be updated)

Speakers for 2019

• heejun_park_korea_-bio_foto.pdf

  , Professor & Chair, Innovation Research Center, Yonsei University, will deliver a plenary speech on 'Optimization beyond Constraints of Time and Space: Platform-driven Innovation '

• professor_hakan_wiklund_photo_short_bio.docx

  , Professor & Vice President, Mid Sweden University, will deliver a plenary speech on 'Design of Quality Management Systems in Higher Education - the Swedish Way'

Plenary Speakers for 2018

• Professor John Bessant, BSc., PhD. Chair in Innovation and Entrepreneurship at the University of Exeter

• Professor John Bicheno, Lean Enterprise Unit, University of Buckingham

• Philip Holt, VP, Continuous Improvement at Travelport

• Professor Mohamed Zairi, University of Bradford, Executive Chairman of European Centre for Best Practice Management

Plenary and all speakers for 2017

qmod_2017_program.pdf

Plenary and all other Speakers for 2016 

Plenary and all other Speakers for 2015

• Sung Hyun Park, Professor and President of KAST (Korean Academy of Science and Technology)
• Jens J. Dahlgaard,  Professor and Chair of QMOD-ICQSS conference
• Sang Moon Lee, Distinguished professor, Chief Editor
• Yeoung Mok Kim, CEO, Hankook porcelain

Plenary and all other speakers for 2014

The Final conference program with all speakers for QMOD-ICQSS 2014 can be downloaded here (updated 2014 08 18). 

• Christian Grönroos, Professor of Service and Relationship Marketing at Hanken School of Economics, Helsinki, Finland. He will deliver a keynote on 'Service Productivity as a learning process'.  
• Jaromir Veber, Professor and Deputy Minister of Research and Higher Education, Ministry of Research and Higher Education, Czech Republic. He will deliver a keynote on 'Competitiveness-Innovation-Quality'.
• Jon Sundbo, Professor and Director of Centre of  Service Studies and Centre of Experience Research, Roskilde University, Denmark. He will deliver a keynote on 'From Service Quality to Experiences as Crucial Factor for Customers'.
• Shin Wanseon, Professor and President of Korean Society for Quality Management, SungKynkwan Univ., Seoul, Korea. He will deliver a speech on 'Samsung's Journey to Quality Excellence'.

Plenary and all other speakers for 2013

The final program with all speakers for QMOD-ICQSS 2013 can be downloaded here.  

• Alan Brown, Professor in Human Resource Management, Edith Cowan Univ. Australia, will deliver a Keynote speech on 'How do Excellent Companies stay Excellent?.
• Jesper Falkheimer, Professor and President, Campus Helsingborg, Lund University, Sweden, will deliver a Keynote speech on:  The Power of Strategic Communication in Organizational Development.
• Thong N. Goh, Professor, National University of Singapore, will deliver a keynote speech on: Transitioning to Quality of Service - Some Pedagogical Issues.
• Danijel Rebolj, Professor and President, Maribor University, Slovenia. He will deliver a keynote speech on: How to become a university for the future?
• Shyama Prasad Mukherjee, Professor, Calcutta University, India. He will deliver a keynote speech on: New Product Development and TRIZ

Plenary and all other speakers, 2012

 Final Program for QMOD-ICQSS 2012 can be downloaded here (updated 2012 08 30).

• Daniel Jones, Professor, Founder of Lean Philosophy, Cardiff University, UK will deliver  a Keynote Speech on: From Lean Production to Lean Services and Lean Management: The Evolution of Lean Thinking
• Su Mi Dahlgaard-Park, Professor, Chief Editor, Chair and co founder of QMOD Conference, will deliver a keynote speech on 'A snapshot of 25 year's Quality Movement'.
• Bo Edvardsson, Professor and Vice Rector, Karlstad university, Sweden. He will deliver a keynote Speech on: A New Conceptualization of Service Innovation grounded in S-D logic and Service Systems.  
• Tomasz Kayser, Deputy Mayor of Poznan, Poland
• Ramon Flecha, Professor, University of Barcelona, Spain. He will deliver a keynote Speech on: European Research, Social Innovation and Successful Cooperative Actions.

Plenary speakers, 2011

• John Oakland, Professor Emeritus, Bradford Univ. UK
• Jens J. Dahlgaard, Professor & Chief Editor, Chair and co-founder of QMOD-ICQSS Conference, Linköping University, Sweden 
• Simon Dolan, Professor, ESADE, Spain
• Xavier Tort-Martorell, Professor, Univ. of Politecnica, Catalunya, Spain

Plenary and all other speakers, 2010

The Final Conference Program, 2010.

• Thong N. Goh, Professor, National University of Singapore
• A. Parasuraman, Professor, Vice Dean, University of Miami, US
• Robert Schmitt, Professor, Aachen University, Germany
• Klaus Zink, Professor, University of Kaiserslautern, Germany  

Plenary and all other speakers, 2009

The final conference programme for the 12th ICQSS 2009.

• Noriaki Kano, Professor Emeritus, Tokyo University of Science, Japan
• Cornelis Versluis, Vice President of Global Quality, LEGO Group

List of all Speakers including Plenary Speakers  (QMOD 2008)

qmod_2008_final_program_080731.pdf

qmod_2007_final_program.pdf